Jessica has over 16 years of experience in the healthcare industry and is a registered nurse with extensive experience in patient care management and process improvement. She has significant experience in telehealth implementation and upgrades, use case design, licensure and credentialing, vendor selection, and project management. She is also a member of the American Telemedicine Association. Her background provides a knowledge basis for quality improvement and system optimization for multiple specialty practices. She has experience in telehealth projects, including planning, advisory, operational and functional workflow design, program assessment, and product selection services. Jessica has experience with telehealth maintenance, implementation, and go-live support for American Well, REACH, and Avizia systems.